LEGIT HELPERS FAQ
Frequently Asked Questions
Here you can find frequently asked questions by other customers.
If any question you have isn’t answered here, you can always hop on our LEGIT HELPERS forum!
Our community managers will be happy to help you!
Do your macros work with my Logitech,Razer,Corsair,ROCCAT,XXX mouse and keyboard?
Our macros are working with every mouse and keyboard brand.
We offer our own universal mouse- and keyboard driver (Legit Helpers Macro Engine) together with our macros, which works with all mouse and keyboard brands.
What payments options are there?
We offer to pay with:
- Credit Card
- Crypto currencies
What’s included in a Macro Engine license?
Full access to our Legit Helpers Macro Engine, its features, and all 600+ (!) game macros.
The license also includes all macro updates and future game packages we add to our database.
Why does my license run out after a certain amount of time?
We’re constantly adding features to our universal macro engine driver, improving the tool itself, adding new macro packages and offering full technical support for all the products.
Since we have to carry monthly developer and service costs for our products, we can’t offer our products as “buy-once” or for free.
Can I only buy single macros or macro packages?
We only offer our Macro Engine together with all other macro packages.
It’s up to you how many and which macros you use/download from our database, but you’ll get activated all at once with a license.
Where do I find my personal activation (license) key?
The personal activation key will be sent to you via mail, right after the purchase.
If you haven’t received an email, because of you, for example, had a typo in your email address, you need to contact our support team.
Why does it say my activation key (license) is invalid?
That means your code has already been activated. As a rule of thumb, we only allow one key per HWID, meaning that you can only use your key for one computer. Of course, we understand there are circumstances where you need to reformat your PC or buy a new one. In that case, please send a mail to firstname.lastname@example.org And mention your old key, order number (example: #12345) and the reason you require a reactivation. In this case, we will deactivate the old key (this will remove any macros on the current macro engine installation) and give you a new one.
If I want to extend my license, do I need to wait until my current license runs out?
No, you don’t need to wait until your license runs out. If you buy an additional license the days will simply added onto your current license.
I am playing from an Internet cafe, how can I use this?
Net-cafe users get a special ICC key from us, which we reset every day. That means you can enter the key on different computers once a day.
Is it possible to get banned by using this?
We can say with 100% certainty that our macros (our own .lhm format) themselves are undetectable. What we also guarantee is that we will always continue to put the security of our customers first. That being said, if you don’t want to have any risk to get banned, we suggest using an expendable account.
Do I get a refund if I do get banned?
As explained in the answer above, no anti-cheat can provide proof that you were using our macros for the game they banned you in. So they will have to unban you.
Because of this, we do not offer refunds, as you will still have access to our macros.
On top of this: your game account is first and foremost your own responsibility.
TECHNICAL MACRO ENGINE QUESTIONS
My Macro Engine gets blocked after download or doesn’t start at all – Is it a virus?
Some Anti-Virus programs may give an alert when downloading or starting the software. This is happening because of our “Anti-blacklist” feature, which we need to prevent Anti-Cheat tools from detecting our software.
In order to whitelist the Macro Engine client, you need to exclude the “Desktop” (or wherever you want to put your ME folder) and the “AppData” folder from the Anti-Virus scan (like Windows Defender for example). Restart your PC after you made the exclusions.
After the restart, your Macro Engine shouldn’t be blocked anymore.
P.S. How to whitelist on Windows Defender: https://support.microsoft.com/en-sg/help/4028485/windows-10-add-an-exclusion-to-windows-defender-antivirus
I can’t start my Macro Engine when I want to play a Battleye protected game (PUBG, H1Z1, Rainbow Six, Black Squad etc.)
Please make sure that (as shown in our tutorial video) you start and set up the Macro Engine, macros, and profiles BEFORE starting any Battleye game. The Macro Engine hides when it detects an open Battleye game for security reasons, but all macros, profiles, and sounds will still work.
Why does my aim go up/down? Why does my aim not look like the videos?
This is most likely because of a setting that is not set properly.
For good measure please check the following things to make sure they are correct:
1. In-game settings for the game you are playing can be found under the “Game-Settings” button in your Macro Engine
2. Windows sensitivity settings should be set to “6” (Windows default)
3. If you have a mouse with a driver (such as Razer or Logitech) make sure to disable mouse acceleration and anything that records mouse statistics (like Razer has)
4. If all these steps have been followed and have been confirmed to be correct, please make a video of the problem and send it to our support team in Discord or via email.
When are macros updated/released?
Generally, we tend to not give out release dates or schedules because this only leads to impatience.
That being said, you can rest assured that if a game is updated and changes anything that would affect our macros, we are already hard at work on it. As for new releases, we are always looking to expand.
Can I test new macros?
Only TRUSTED CUSTOMERS can get BETA/test access to new macros.
For more information about this, please contact our support team in Discord, and provide your PC’s specs, video capturing software and the times you are available for testing. This will make certain that you are being considered for testing.
Can I have .amc files to use them in my mouse driver software?
No, we do not have those files, and will only be updating our own .lhm macro format.
The reason why is simple, we want to make sure that you are as secure as possible when using our macros. If you are able to use our macros in unsupported third-party software, we can’t guarantee your safety. This is why all our future releases and updates will be in the .lhm format.
My macro engine doesn’t show the overlay when I press the macro button?
That is a problem caused by playing a game fullscreen.
You can fix this by using fake fullscreen (also called borderless windowed) or plain old windowed mode – Most games support this option in their settings.
My profiles don’t save! What do I do?
Do the following:
- close your macro engine
- Press the windows key + R
- Type in %appdata%
- Find the folder starting with “LH_” and then some numbers/letters
- Open this folder and in one of the subfolders, you will find a .exe
- Run this application as administrator
Your profiles should now properly save.
How do I turn off incognito mode again? / My macro engine is gone?
Pressing F12 will enable and disable incognito mode.
What this basically does is just hide the macro engine window.
Is it possible to buy the macros for just one of the supported games? / I don’t want the entire package!
No, we feel like we offer a very fair price for the total bundle, and to avoid complicating our internal systems, we decided to switch to a complete bundle offer.
Please have in mind that all future games and macro updates we add, are free of charge for you, as long as you own a license.
Can I request custom macros?
Perhaps in the future, but as of right now, that is not possible.
However, if you are an advanced user and know how to write your own .amc macros, you will be happy to hear that our Macro Engine is able to read and play your own .amc macros.
Do you also provide make aimbots / ESP / Radar hacks or any other type of hacks?
No, we do not.